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FAQ

JL Heavy Industries answers
frequently asked questions from our customers

A1. Our company ensures high-quality cutting through the latest cutting equipment and skilled technicians. Additionally, all cutting work undergoes strict quality control procedures to provide quality that satisfies our customers.

A2. Orders can be placed via phone, email, or online inquiry. If you provide the material to be cut and the drawings, we will guide you through the quotation and delivery schedule. Once the order is confirmed, we start the work and deliver to the customer upon completion.

A3. Yes, we provide sample cutting. You can check the cutting quality and accuracy through sample cutting. You can decide whether to place a full order after the sample cutting, and small quantity orders are also available.

A4. Customer support is avaiable via phone, email, or the inquiry form on our website. We will respond promptly and kindly to customer inquiries to provide the best service.

A5. Cutting costs vary depending on the cutting method, thickness and size of the material, and complexity of the work. If you provide detailed information when requesting a quote, we will guide you through the exact cost.

A6. Yes, our company also provides sub-assembly services for cut parts. We provide customized solutions according to the assembly method and requirements to increase our customers’ production efficiency.

A7. The lead time varies depending on the complexity and quantity of the work, but it is generally completed within 5-7 days after ordering. Urgent orders may incur additional costs, and we will process them as quickly as possible.

A8. Our company can cut various metal materials such as carbon steel, stainless steel, and aluminum. We provide high-quality cutting services by selecting the optimal cutting method to meet customer requirements.

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